Return and Refund Policy
At Jue-Fish Store, your satisfaction is our priority. Every product undergoes a rigorous quality check before shipment. If you experience any issues with your order, please review our return and refund policy below for a seamless resolution.
Return Requests
You may request a return within 14 days of receiving your order for any reason. Defective items must be returned in their original condition, including all packaging and manuals.
Refund Conditions
We offer a full refund or replacement in the following cases:
- Defective items
- Lost items
- Items shipped in error
- Out-of-stock items
Pre-shipment refunds incur a 5% handling charge.
Partial Refunds
- Items purchased incorrectly
- Items returned more than 14 days after delivery
No Refund, but Exchange Possible
We do not issue refunds for the following scenarios but may offer exchanges if you cover reshipping fees:
1. Incorrect address provided
2. Undeliverable packages due to an incorrect address
3. Packages not retrieved by the recipient
Return Procedure
To initiate a return, please contact us at contact@Jue-Fish.org. If the return is due to a product defect or processing error, we will provide a prepaid shipping label or refund reasonable return shipping costs. Otherwise, the customer is responsible for return shipping fees.
International Returns
Please note that international returns may take up to one month to arrive. Refunds will be processed within 2 business days of receiving the returned package, and you will be notified via email.
Initiating Returns, Refunds, or Exchanges
Contact us at contact@Jue-Fish.org or through our "Contact Us" page. You may need to provide receipts, proof of purchase, and relevant photos or videos showing product defects or errors. Upon confirmation, replacements or refunds will be processed within 1-3 business days.
We value your satisfaction and appreciate your cooperation with our policy. If you have any questions, feel free to contact us at contact@Jue-Fish.com.